Customer Service

Shipping & Delivery

We ship through USPS, FedEx, and DHL so simply choose your desired shipment method and we will take care of the rest.  NOTE:  Shipping closes at 3:00pm CST so any order received after that time will be shipped next business day.  IMPORTANT! If you provide a shipping address that is different from your billing address we will not ship until we confirm the order via phone.  Please be sure to provide a valid phone number with the order and one of our reprentatives will call you shortly to ensure that the order is valid.  If a valid phone number is not provided we reserve the right to cancel/refund the order and nothing will be shipped.

Privacy & Security

Camera Source does not sell or share your information with anyone.  Credit card numbers are not stored and all transactions are performed on a secure server so you can rest assured that your data is kept private. We will never share or sell any of your information to anyone and all email addresses and other order information is used for internal use only.  You may receive occasional offers from us through email if you registered for our newsletter.

Returns & Warranty Replacements

At Camera Source we strive to provide the best customer experience possible.  In the event that you run into a technical issue with your product we ask that you call our support team so that we can assist in either troubleshooting or issuing a replacement component if needed.  All returns and exchanges must first be issued an RMA by either calling our support staff or emailing us through our support email address found in the installation instructions.  You may also use the contact us link on this website to submit your request for a technical issue or return authorization.  NOTE: some products may require a credit card authorization before a warranty replacement can be shipped.  International customers (outside of USA and Canada) will pay for the shipping costs outside of 6 months from date of purchase.  All duties, express shipping, or other related costs are paid for by the Buyer.  Installation labor or any other collateral expense is not covered under the scope of our warranty.

Note regarding Lockpick warranties: Camera Source does not cover shipping on Lockpick warranty outside of the USA.  If you live in Canada or other international location please be aware of this policy before purchasing.

Once a product is installed you can no longer receive full credit for a return unless specifically authorized by our staff.  All returns for full refund must be within 30 days of purchase, brand new, never installed, and in original packaging to include the outer carton if applicable.  Open, installed, or damaged products will be subject to a 20% restocking fee and the customer will be charged for missing items.  Return shipping is paid for by the Buyer.

Ordering

We specialize in Direct Fit camera systems. We have all your needs from the technical side to installation at the tip of your fingers so if you don't see what you are looking for on our website give us a call and we can possibly customize something for you. We can help you out with anything auto camera related and are more than happy to walk you through the orderpross. We are here to make it easy so give our friendly customer service a call! 

Payment, Pricing & Promotions

We accept all major forms of credit cards to include Visa, Master Card, American Express, and Discover.  We also accept PayPal in the form of direct checkout or take 6 months to pay with PayPal Financing!  NOTE:  We are not affiliated with the financing program and have no control over financing approval.

Viewing Orders

Log into your account and all your order history is a click away. If you need any help with navigating the website. ordering a part, viewing your account or history of orders we have a friendly voice on the other side of the phone.

Updating Account Information

Please keep your account active and up to date as we periodically send out updates and promotions. If you can't use the promotion and your friend is in need, well... a friend in need is a friend indeed. Give them the coupon and everyone wins.